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At times, any job can seem tedious, and it’s a good idea to come up with ways to break the monotony.
One way is to transform certain aspects of what you do into a game.
For example, salespeople can play the “Please Reject Me!” game. This can be enjoyed solo, or in tandem with your associates.
The object is to count the number of rejections you can earn in a day, week, or month. The winner is the one who racks up the most, or if you’re playing by yourself, you win if you beat your previous best score.
Of course, salespeople are paid for making sales, not for NOT making them! But we know, the more prospects we see and the more no’s we get, the more sales we’ll earn, as well. So, it’s a practical game that makes an unpleasant part of the job, a lot more enjoyable.
The "Please & Thank You Game" operates on a similar principle, but in a customer care setting. The winner is the person who says please and thank you the most during a given conversation, day, week, month, or whenever.
Of course, you can’t say these words sarcastically, for obvious reasons, and still win!
We know there is a connection between saying please and pleasing customers, and saying thanks and making customers feel appreciated.
So, thank you for reading this article, and please go to it!
Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.
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